manager, Shawn, was equally pleasant and informative, describing how the secured access entry system works and also being just darn friendly and educational about the area. She also took the time to give us advice, tips and restaurant reviews about the area, making us feeling welcome as newcomers to Melbourne, but also to the Public Storage community. The price for this unit was only slightly more and Linda seamlessly led us through the paperwork process, taking the time to summarize and interpret the document we were about to sign. We switched to the climate controlled unit and Linda shuttled us off on a golf cart to see that unit as well. We threw her a curveball by asking if any climate controlled units were available and shockingly, she was not irritated that we might change the contract at this point, but was excited to tell us that two such units had become available. We were shown the storage unit, the locking system was explained, and Linda provided storage and moving in tips. It was nice that there were no surprises - the cost quoted was what we were supposed to pay. She was clearly vested in the performance of the Public Storage at this location. I liked her professionalism coupled with a down-home friendliness which conveyed an attitude that said "I appreciate you selecting us as your storage facility." She took the time to address what we would pay, how the facility operated, the hours and security codes and most importantly, seemed proud of the business. Wickham Rd., Melbourne, FL today and was enthusiastically greeted by manager, Linda. I checked into the Public Storage at 1450 N. I will never recommend this company to anyone or use them ever again!!! Next complaint is BBB and anywhere else I can! There is no way to prorate a month, so that means if you move out early just know you are going to have to pay the whole month. They will try to end the call before you are done asking questions. ( I know foolish me) but beware there is no way to change the “liability” due to the dark ages system they have set up and MAKE SURE to read the fine print on the back of the contract!!! Even if you are going to be using the locker for 1 day after the 1st of the month they will charge you a FULL month of rent!!! This company does not have the customer in mind at all and their “we care” line is condisending and short. I did not expect this as most companies really don’t care enough to respond, Public Storage obviously does! Stay tuned, my hope is they honor the promise to help, based on my conversation I believe this will happen, and my review will improve, as will my opinion of the company as a whole! Helped a friend out by getting this set up while she was at work.
UPDATE: 3 days after this post (4/4/19) I was contacted by a district manager interested in my complaint and concerns.
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